The hospitality industry traditionally excels at listening to customer feedback. Whether it’s through surveys, interviews, or a simple “How was your stay?” the industry relies on customer interaction in order to thrive. That is where social media comes into play.
Dissatisfied with the limited range of the Like button, Facebook users begged for a more accurate way to express themselves. And Facebook, after rounds of testing and careful analysis, changed the public relations game by finally rolling out Facebook Reactions.