Why Influence Is More Than Persuasion

Posted by Blake on January 17, 2017

Believe it or not, influence is not synonymous with persuasion.

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Topics: Leadership, influencers

103 Takeaways from 2016 ICCO Global Summit

Posted by Mitchell Communications Group on October 10, 2016

The International Communications Consultancy Organisation (ICCO) is the voice of public relations consultancies around the world. The ICCO membership comprises national trade associations in twenty-eight countries across the globe: from Europe, Africa, Asia, the Americas and Australia. Collectively, these associations represent over 2,000 PR firms. And Elise Mitchell proudly represents Mitchell and the Dentsu Aegis Network as ICCO Vice President and President-elect.

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Topics: Leadership, inspiration

How Mistakes Can Actually Build Your Reputation: A Chat with Author Jay Baer on his latest book “Hug Your Haters”

Posted by Elise Mitchell on August 25, 2016

It’s rare that I plan a vacation or dinner at a new restaurant without first checking in with the crowd.  Thanks to Yelp and Trip Advisor, I nearly always get a pretty good feel for what the rooms are like at the hotel I’m considering or the menu at the new tapas place in town. 

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Topics: Leadership, Branding

Are You Talking Too Much? 5 Ways To Actively Listen To Your Clients

Posted by Sarah Clark on July 14, 2016

Oftentimes in business settings, and even at personal gatherings, people are so focused on what they want to say they fail to actively listen. Not listening – and even worse, not comprehending what is being said – is a sure­fire way to ruin an experience and miss an opportunity to connect the person standing right in front of you. A client could leave the conversation feeling like they weren’t heard and the agency could have missed an opportunity to offer the right kind of support and service. That’s not good for anyone.

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Topics: Leadership, Communication Strategy