When New York City was in the thick of its bedbug crisis in 2010, I’ll admit I avoided the city at all costs. I tried to dodge business trips there and certainly didn’t plan any vacations to the Big Apple. Why would I want to willingly subject myself to a high risk of contracting itchy, annoying little mites that someone else left behind?
The hospitality industry has always depended upon good service. From the efficient way a staff member helps with luggage to a personal restaurant recommendation from the front desk to even the smile of the waiter when a family walks in, service can mean the difference between a simple stay and a holiday.