These 3 Phrases Will Only Make Your Hospitality Crisis Communication Worse

Posted by SheaDavis on December 14, 2015

When New York City was in the thick of its bedbug crisis in 2010, I’ll admit I avoided the city at all costs. I tried to dodge business trips there and certainly didn’t plan any vacations to the Big Apple. Why would I want to willingly subject myself to a high risk of contracting itchy, annoying little mites that someone else left behind?

Read More

Topics: Hospitality, brand reputation