Wednesday, July 9, 2014 10-11 a.m. (CDT)
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Few things have a greater impact on your business than how your team members approach customer service. Exceptional customer service can have a positive impact not only on your clientele, but also on the attitudes of your team members and the stories being shared about your brand.
Whether serving external or internal clients, all employees will use this skill. When done effectively, the results will not only be measured in productivity and sales, but also in employee satisfaction, the impact on your organizational culture and your reputation as a company.
This webinar by Mitchell Communications Group will focus on providing service to both internal and external customers, and will discuss:
- Understanding customer service basics
- Communicating effectively with customers and dealing with unsatisfied customers
- Handling basic problem solving
Additionally, take advantage of early registration for our Aug. 13 webinar on Employee Life Cycle: Secrets to Retaining and Engaging Employees.
To register, click here.
For more information about our webinars, training and other just-in-time learning tools, contact: email@example.com.
We hope you will join us!