It’s rare that I plan a vacation or dinner at a new restaurant without first checking in with the crowd. Thanks to Yelp and Trip Advisor, I nearly always get a pretty good feel for what the rooms are like at the hotel I’m considering or the menu at the new tapas place in town.
Subscription boxes are a relatively new retail trend where specially curated collections of niche items are sent directly to your doorstep. They’re a way to let consumers try new products, while giving brands a valuable introduction to potential new customers. No matter what you’re into, there’s probably a subscription box out there for you. Beauty junkie? Check. Foodie? Check. Gamer? Check. Pet owner? Check. Music love? Check. Fashionista? Check, check, check…
Oftentimes in business settings, and even at personal gatherings, people are so focused on what they want to say they fail to actively listen. Not listening – and even worse, not comprehending what is being said – is a surefire way to ruin an experience and miss an opportunity to connect the person standing right in front of you. A client could leave the conversation feeling like they weren’t heard and the agency could have missed an opportunity to offer the right kind of support and service. That’s not good for anyone.
It’s bound to happen — you have that one employee who doesn’t necessarily jive with his job and doesn’t quite fit into your organization’s mindset. You may think that this one employee can’t do that much damage, but his negative attitude can reverberate further than you’d think.
Topics: Employee Engagement
The hospitality industry traditionally excels at listening to customer feedback. Whether it’s through surveys, interviews, or a simple “How was your stay?” the industry relies on customer interaction in order to thrive. That is where social media comes into play.
The workplace isn’t always a harmonious situation, and occasionally conflicts arise. This free webinar from our experts in The Center will help you to recognize the eight stages of conflict. You’ll also learn to spot whether those conflicts are internal or external, while learning tactics to prevent conflicts from escalating to the next stage.
When most people think of the Kardashians or Jenners, images of too-tight Herve Leger dresses, fancy sports cars and lip filler injections come to mind. All too frequently they are ridiculed in conversations or discussed at water coolers in dialogues that begin with “Can you believe what (insert Kardashian or Jenner family member name) did…?”
Dissatisfied with the limited range of the Like button, Facebook users begged for a more accurate way to express themselves. And Facebook, after rounds of testing and careful analysis, changed the public relations game by finally rolling out Facebook Reactions.